Support

Mapling for iPhone and Apple Watch

If the steps below do not resolve the issue, contact us at the address at the bottom of this page. Please include the app version shown in Settings, your iOS version, and what you expected to happen. Never send your Sign in with Apple token or a full location-history export.

Troubleshooting visit recording

In iOS Settings, allow Location Access “Always” and enable Precise Location.
Confirm Motion & Fitness access if travel modes or station stops are missing.
Open the app after a journey so queued records can sync. You can also add the current stay with the + button on the map.
Automatic detection can be delayed by iOS and short stops may not become visits.

Correcting or deleting a visit

Open Timeline, use the ••• menu on the visit, then choose Edit or Delete. Deleting a split visit reconnects the surrounding timeline where possible.

Privacy and account deletion

Settings lets you export data, choose retention, delete all recorded data, or delete the account. See the Privacy Policy for details.

Contact

Support replies may require several business days. Do not include exact home or work coordinates unless they are essential to diagnosing the issue.